Our Commitment: hp9999 is committed to fostering a safe, fair, and transparent gaming environment for all players in Bangladesh. Responsible gaming is not a regulatory checkbox for hp9999 — it is a core value embedded into the design of our platform, our customer support operations, and our internal procedures.
What Is Responsible Gaming?
Responsible gaming refers to a set of practices, tools, and behaviours designed to ensure that gambling remains a recreational activity and does not develop into a harmful habit. For the vast majority of players, gambling is a fun, low-stakes pastime — a way to enjoy cricket betting during the BPL season, try a new slot title from Pragmatic Play, or experience the thrill of a live casino table. Responsible gaming ensures it stays that way.
At hp9999, responsible gaming means giving players full visibility and control over how they spend their time and money on our platform. It means providing clear information about the risks associated with gambling. And it means having a trained support team available 24/7 to assist any player who feels their gambling habits may be becoming a problem.
Our Responsible Gaming Tools
hp9999 provides a comprehensive suite of responsible gaming tools, all accessible directly from your account settings. These tools are free to use, take effect immediately upon request, and can be adjusted or extended at any time by contacting our support team.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit on your hp9999 account. Once a limit is set, it takes effect immediately and prevents you from depositing more than the specified amount within the chosen timeframe. Deposit limits can be reduced at any time with immediate effect. If you wish to increase a deposit limit, a mandatory cooling-off period of 7 days applies before the higher limit becomes active — this is intentional, giving you time to reflect on the decision.
Loss Limits
A loss limit caps the total amount you can lose in a defined period — daily, weekly, or monthly. Once your loss limit is reached, hp9999 will automatically suspend your ability to place further bets or wagers until the limit period resets. Like deposit limits, loss limits can be lowered immediately, while increases are subject to the 7-day cooling-off rule.
Session Time Limits
You can set a maximum session duration for your gaming activity on hp9999. When your session time limit is reached, hp9999 will display a prominent notification and, if you do not respond, log you out automatically. This tool helps prevent extended, uninterrupted play sessions that can impair judgement and lead to chasing losses.
Reality Checks
Reality check notifications are periodic pop-up reminders that appear on-screen during your active gaming session. Each notification shows you how long you have been playing and how much you have deposited and wagered during that session. You can set reality check intervals of 15 minutes, 30 minutes, or 60 minutes. These reminders are a non-intrusive way to stay aware of your activity.
Time-Out (Short Break)
If you feel you need a short break from gambling, you can activate a time-out on your hp9999 account. Time-out periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot log in to place bets, make deposits, or participate in any game. The time-out period cannot be shortened once activated. You can still contact customer support during a time-out.
Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool available at hp9999. When you self-exclude, your account is permanently suspended for a minimum period of 6 months, with options for 1 year, 3 years, or indefinite (permanent) exclusion. During the self-exclusion period:
- You will not be able to log in to your hp9999 account.
- Any remaining account balance will be returned to you via your original payment method (bKash, Nagad, Rocket, or Upay as applicable).
- hp9999 will suppress all marketing communications to your registered contact details.
- You will not be able to create a new account with hp9999 for the duration of the exclusion period.
To activate self-exclusion, contact hp9999 customer support via live chat or by emailing [email protected]. Self-exclusion requests are processed within 24 hours. We strongly encourage any player who feels gambling is causing them harm to use this tool without hesitation.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious to the individual affected. The following signs may indicate that gambling has moved from recreation to a harmful habit. If you recognise several of these signs in yourself — or in someone close to you — we encourage you to seek help.
You do not need to be in crisis to seek help. Reaching out early, before gambling becomes a serious problem, leads to significantly better outcomes. hp9999's support team is available 24/7 and all conversations are treated with complete confidentiality.
Self-Assessment Checklist
Ask yourself the following questions honestly. If you answer "yes" to three or more, we recommend speaking to a responsible gaming specialist or contacting the hp9999 support team for guidance.
How to Activate Responsible Gaming Tools
Activating any responsible gaming tool on hp9999 is straightforward. Follow the steps below or contact our support team at any time for assistance:
Log In to Your hp9999 Account
Visit hp9999.app and log in using your registered username and password. All responsible gaming tools are accessible after authentication.
Navigate to Account Settings
Click on your account icon in the top-right corner of the platform and select "Responsible Gaming" from the dropdown menu to access the full suite of tools.
Select and Configure Your Tool
Choose the tool you wish to activate — deposit limit, loss limit, session time limit, reality check, time-out, or self-exclusion — and enter your preferred settings. Confirm your selection.
Confirmation and Immediate Effect
Restrictions (limits, time-outs, self-exclusion) take effect immediately upon confirmation. You will receive a confirmation notification on-screen and, where applicable, by email to your registered address.
Need Help? Contact Support Directly
If you prefer not to use the self-service portal, our 24/7 live chat team and email support can activate any responsible gaming tool on your behalf. Email [email protected] with the subject "Responsible Gaming Request".
Protecting Minors
hp9999 takes the protection of minors extremely seriously. In addition to mandatory age verification at registration, we recommend the following steps for parents and guardians who share devices with children:
- Enable parental control software on any shared device that can access hp9999.app. Products such as Net Nanny, Kaspersky Safe Kids, and built-in operating system parental controls can block access to gambling platforms.
- Never share your hp9999 account credentials, username, or password with anyone, including family members.
- Log out of your hp9999 account completely after every session on a shared device.
- Store any payment method credentials (bKash PIN, Nagad PIN, bank card details) securely and separately from any device used by children.
- If you suspect a minor has accessed your account, contact hp9999 immediately at [email protected].
Our Responsible Gaming Pledge
As a responsible operator serving the Bangladesh gaming community, hp9999 makes the following commitments to every player on our platform:
- We will never send promotional communications to a player who has activated a time-out or self-exclusion.
- We will always provide players with access to their full deposit, loss, and wagering history on request.
- We will proactively identify players showing indicators of problem gambling — such as rapidly increasing deposit frequency, repeated chasing of losses, or irregular session patterns — and reach out to offer support.
- We will immediately honour all self-exclusion and time-out requests, without attempts to retain the player or offer incentives to continue playing.
- We will train all customer-facing staff in responsible gaming recognition and response procedures.
Gambling should be fun. If it stops being fun, hp9999 is here to help. Your wellbeing is always more important than your wagers. Please do not hesitate to use the tools available to you or to reach out to our support team at any time.